Shipping policy

We ship to addresses in the United States only. Jackery power stations and solar panels ship to the lower 48 states and Washington, DC, and cannot ship to Alaska or Hawaii.

What shipping costs depends on where the item ships from. Your exact shipping cost is shown at checkout before you pay.

Jackery power stations and solar panels: free shipping.

Emergency Zone gear and our kits: free when your Emergency Zone items come to $75 or more after any discount. Under $75, shipping is by weight and starts at $8. Four bulky items always ship by weight, starting at $8: the Keep-Me-Safe Children's 72 Hour Survival Kit, the 2 person compact dome tent, the Ultralight Heat Saver blanket and the 12-in-1 folding shovel.

Maps and atlases: by weight, starting at $8 for up to 1 lb.

Shirts, sweatshirts and hats: a flat $4.69 for a hat, $4.95 for a tee, or $8.79 for a hoodie or crewneck, shipped within the United States. Faster express shipping is offered at checkout for most shirts and hats, priced before you pay.

Most gear ships straight from the maker's or distributor's warehouse. An order with items from more than one source arrives in more than one box, and each source's shipping is shown as its own line at checkout. Kits always ship together in one box. Gear usually leaves the warehouse in 1 to 3 business days and arrives 3 to 7 business days after that. Heavy items such as water tanks can take a few extra days. Shirts and hats are printed to order in the US: 2 to 5 business days to make and 3 to 5 business days to arrive. You get a tracking number by email for every box.

Problems in transit. If a package is lost or arrives damaged, email hello@offswitchsupply.com with your order number and a photo if you have one. We will replace the item or refund it at no cost to you.