Refund policy

Returns on gear. You can return unused items in their original packaging within 30 days of delivery for a refund of the item price, less a 10% restocking fee. To start a return, email hello@offswitchsupply.com with your order number. We will reply with a return authorization and the address to ship it to, since gear ships from several warehouses. Returns sent without an authorization cannot be accepted. Return shipping is paid by the customer. There is no restocking fee and no return shipping cost when we sent the wrong item or it arrived damaged or defective.

Items that cannot be returned. For health and safety reasons, opened food, water treatment, first aid and sanitation items cannot be returned unless they arrived damaged or wrong.

Damaged, defective or wrong items. Email a photo to hello@offswitchsupply.com within 30 days of delivery. We will replace the item or refund the order, your choice, at no cost to you.

Shirts and hats. These are printed to order, so we cannot accept returns or exchanges for correct items, including a wrong size chosen at checkout. Please check the size chart on each product page. Misprints and damage are replaced or refunded at no cost.

Refunds. Refunds go back to the original payment method within 5 business days after we receive the return or approve the claim. Original shipping charges are refunded only when the mistake was ours.

Changes and cancellations. Orders can be changed or cancelled within 12 hours of being placed. After that the order may already have shipped from the warehouse.

Warranty. Gear carries the maker's warranty. Email us and we will help you file a claim.